Overview

Submit service requests to have forms, tracks, or site processes built or edited, or to have data imported into Experiential Learning Cloud. 

Creating Your Lumivero Community Account 

1. To gain access to submitting service requests, you must first create your Lumivero Community account. First, from your Experiential Learning Cloud account, click on the Help button in the top right corner of your account. Then click on Request a change to submit a service request.
   

2. The Experiential Learning Cloud Program Administrator Support Hub will open in a new tab. Click on the  button located on the left to Submit Issue or Request 15 Minute Call.
   

3. Next, you will enter your Lumivero Community username and password. If this is the first time you’ve come to the Lumivero Community to create a service request, click on New User Registration to create your account.
    
    

Submitting a Service Request

1. Once you’ve created your Lumivero Community account you can now login in to submit your service request. 
2. Once logged in, click on Submit Issue or Request 15-minute Call and follow the prompts below to submit a support ticket or service request ticket. 
3. From the drop down menu, select "I want to make a change or add to my site process, forms, time tracks, or imports."
   
   
4. Then choose the option that best fits the service request you are making:

   1. Form Request - New

   2. Form Request - Edit
   3. Track Request - New
   4. Track Request - Edit
   5. Import Request
   6. Site Process - New
   7. Site Process - Edit
      

5. After selecting the option that best fits your request, include details of your request in the open form.

6. Once you are done entering the details, click Next to attach any files related to your submission. If no files are part of this request, continue to click Next again. NOTE: You must be logged into your Lumivero Community account for attachments to remain connected to your request.

7. Great job! Your request has been submitted and you now have a case number associated with your submission. Click on the Finish button and you will be directed to the first dropdown menu to submit a new request.

8. You can review any of your submissions by clicking on My Cases under Help & Support when logged into your Lumivero Community account.