Applies to: The DecisionTools Suite — student edition, textbook edition, and university course license

What kind of support do you offer for student, course and textbook licenses?

Support includes installation and activation, problems with operating the software, and basic questions about features. For model design or homework, please consult your professor.

You can reach out to us by logging into the Lumivero Community Home Page and clicking on the Submit a Case button to fill out a form for requesting assistance.

• Include your serial number or book title and ISBN.
• Be as specific as possible with your question or problem.
• If you're getting an error message, attach a screen shot. If the software seems to be misbehaving, attach your workbook.

Be sure you list Lumivero.com as an allowed email sender. If you don't hear back from us, check your spam folder.