Overview

Experiential Learning Cloud Live Admin Support is an additional form of support that is only available to program administrators and is helpful when there is a specific issue or question in which sharing your screen would be beneficial.  

We understand that as program administrators you hold a lot of responsibility managing Experiential Learning Cloud, and we care that you receive the best support possible from our team so that you may best support your students, field faculty, and program. 

PLEASE NOTE- live support is only available for program administrators. If you would like a Grad Assistant or Teacher's Assistant to be on the call, this is only permitted with the administrator present on the call.

FAQs

 

May I request a longer meeting?

At this time, we are only able to offer 15-minute meetings.

What if I am unable to make the original meeting time? 

We understand things come up! Please reach out through your original request if you need to reschedule or cancel and we ask that you please provide as much notice as possible if you need to cancel or reschedule so that we may accommodate others needing assistance. Live admin support team members will wait for 5 minutes on the call for the attendee(s) before ending the meeting.

Am I guaranteed a live meeting if I request one?

Our dedicated Live Admin Support members will fit as many meetings into their schedule as possible, however, no request can be guaranteed. If our team doesn’t have capacity or does not believe a live meeting is necessary to answer your question, they may respond with a written response that includes a short, personalized video instead.

How do I request a live call?

You can submit a request by logging into your Lumivero support account via the Log in button on community.lumivero.com.

 

Next, click on the More tab to open the dropdown menu and select the Experiential Learning Cloud Admin Support option. 

 

On the following screen, click on Submit Issue or Request a 15 Minute Call.

 

From the options in the dropdown menu for Type, choose Technical Support.

For the Support Category, select Support Request.

Write in the subject field "Live Admin Support Call." Proceed to describe the nature of your issue and click on the box "I'd like to request a 15-minute live admin support call"

Attach files related to your request, as necessary, and finalize your submission.