Applies to: BigPicture 1.0 and 2016

Error:

"Initialization Error: Localization.ProductLanguage
Contact our Technical Support for more information."

 

Solution:

This can occur if a particular registry key was not set correctly, possibly because of interference from an old beta version. You can easily fix it, as follows:

1. Close all instances of Excel.
2. Launch REGEDIT (requires admin rights).
3. Navigate to HKEY_CURRENT_USER\Software\Palisade\BigPicture\1.0.
4. In the right-hand panel, in the first column (under Name), look for Language and double-click it.  In the edit box that opens, change the value data from Default to English.