Citavi [075EN]: Citavi pane button appears in gray

Citavi Word Add-In disabled: Learn why the Citavi pane button is unavailable in Word and how to fix issues with templates, protected view, file formats, or blocked add-ins.

Jul 30, 2026
Knowledge

Title

Answer

Problem

When you open Word, the Citavi tab is displayed. However, on the Citavi ribbon the Citavi pane button is unavailable.

If the Citavi tab is not displayed, please try the solutions in this article.

Possible Causes

The template CitaviWordAddIn.docm was disabled
Word opened the document in protected view
The file you opened is not in .docx format
Your organization's group policy is blocking add-ins from being run

URL Name

citavi-pane-button-appears-in-gray

Citavi [075EN]: Citavi pane button appears in gray

Information

Problem

Possible Causes

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