Collaboration Cloud creates a connection between a cloud server and each team member's device to support file synchronization.

If any local file in the project becomes corrupted, it may impact the ability for the entire teams' files from synching as expected.

Steps to Fix The Issue:

Run the Compact and Repair (Windows) or Compact Project (Mac) utillity on each local computer, one at a time to see if the issue gets resolved.

If synch is still failing, the primary file owner who uploaded the project should disconnect the project from Collaboration Cloud (Disconnect is under Project Properties for Windows AND Mac).
 

If you are on Windows, please launch NVivo without opening the file and go to File->Help->Compact and Repair and select your file in the Browse window.  Once this completes, open a new, blank project file and import your file into it.
If you are on a Mac, please launch NVivo without opening the file and go to File->Compact Project and select your file in the Browse window.  Once this completes, open a new, blank project file and import your file into it.

 

Once the Corruption is Fixed

If the other team members haven't made any edits since the primary file owner disconnected, the primary file owner can upload the new version to Collaboration Cloud and the other team members can clone it again.

If the other team members have made edits, they need to disconnect their files from the cloud and send them to the primary file owner in a compressed zip folder so that it can be merged/imported in.  The file can then be uploaded and cloned again.
 

To Avoid Cloud File Corruption

- everyone should have their file on their local computer (not a cloud or network drive). 
- DO NOT CLOSE NVIVO by just clicking the the X in the top right on Windows or the red X in the top left of the software on a Mac.  Go to File->Close to close the project file first to allow NVivo to update all data on the server before the service and software processes complete.