How to Uninstall and Reinstall the Windows Service

 

Overview

In some circumstances the Predict! Risk Controller Windows service may need to be uninstalled and reinstalled.

Examples:

• after a failed upgrade
• a corrupted service registration
• when the service entry needs to be re-created from scratch.

 

Solution

• Open Command Prompt as an administrator.
• Navigate to the service folder:
  • cd \prc6\wf26\bin\service
• Stop the service (if running).
• Uninstall the service by running:
  • .\service uninstall
• Reinstall the service by running:
  • .\service install
• Open the Windows Services Manager
• Confirm the Predict! Risk Controller service is listed.
• Start the service:
  • sc start PRC62
• Confirm it is running:
  • sc query PRC62

Troubleshooting

• If the service installs but fails to start:
  • Navigate to \prc6\wf26\bin
  • run standalone in a Command Prompt to view WildFly startup errors in the console.
• If the service uninstall step fails:
  • check that no other process (e.g. java.exe) is holding the service open.
  • End the process in Task Manager and retry.