License Not Recognized After Upgrade

Applies to: All products, upgrading from one release to a later release of the same version

Question 1:
I installed an upgrade, and now the software isn’t using my network license. I either get a trial prompt or an error: “Authorization failure: There is no available license.”

Answer:
Your network license is not lost, it’s just masked by a trial license.

During the upgrade installation, the Customer Information screen offers options to:

• Install a trial (default)

• Upgrade

• Activate a new license

Many users inadvertently select the trial by just clicking Next, which temporarily masks the real license.

How to Restore Your Network License

1. Open License Manager.

2. Click Select License.

3. Choose Concurrent Network and select your actual license.

4. Click OK.

 

Question 2:
After installing an upgrade, you may find that your software no longer shows your license. Attempts to reactivate may produce the error:

"Activation ID is in use."

Explanation:
Your license is not lost, it’s just masked by a trial license.

During the upgrade, the installer presents the Customer Information screen. In the lower half, you can choose to:

• Install a trial (default)

• Upgrade

• Activate a new license

If you click Next without changing the default, a 15-day trial license is applied, temporarily masking your real license.

How to Restore Your Standalone License

1. Open License Manager.

2. Click Select License.

3. Select your activated license.

4. Click OK.

Note: This is a per-user setting. Each Windows user account on the computer must repeat this process once.