MyLumivero Login Errors

Error 1:

"Your account has been blocked after multiple consecutive login attempts", you are likely using an older version of NVivo.   

Solution 1:
Ensure you have installed the latest NVivo update using the steps below:

• • NVivo Windows:
    • File > Product Info > Check for Software Updates
  • NVivo Mac:
    • NVivo menu > Check for Updates 

If you continue to have issues, please ask the Lumi AI Assistant to create a case by going back to the Lumivero Community Home tab and clicking on Contact Support at the top of the page.

Error 2:

"Your account is temporarily locked to prevent unauthorized use, Try again later"

 

Solution2:

We recommend resetting the password instead of trying a different password.

Please follow the Change myNVivo password - How do I change myNVivo password? instructions to reset your password.

Note: Uninstalling and reinstalling NVivo doesn’t affect your projects. Projects are, by default, stored in the Documents folder or in the location selected by the user when creating the project.