Applies to: All @Risk/DTS Products

Error:

"Error 1316. the specified account already exists."

Make sure you are running as an administrator by right-clicking the installer and selecting Run as administrator.

If this doesn't resolve the issue, your registry may have become corrupted.

1. See the Microsoft article: Fix problems that block programs from being installed or removed.
2. When the fix-it tool asks what you're trying to install, select "not listed" unless you're installing the exact same version that was previously installed.
   • 7.5.0 and 7.5.1 would show up as 7.5 in the list in the fix-it tool, but they are different installers so you would select "not listed" if you're installing 7.5.1