If the following configurations are NOT met, NVivo will not be able to load the Converter plugin: 1. The folder below must have Read/Write permissions: C:\Users\[userlogin]\AppData\Roaming\QSR_International\PlatformsIdentity (Lumivero, LLC\PlatformsIdentity as of NVivo version 14.23.3) Solution: Delete "picd.dat" from the PlatformsIdentity folder above and temporarily disable your antivirus software. Right click on the NVivo shortcut and choose Run as an Administrator 2. The Group Policy applied to your computer must have access to the AppData/Local and AppData/Roaming folders under your user profile. Solution:      Contact your IT Helpdesk to request an update to the group policy on your computer. 3. Digicert access is required for verification of the plugin. If this communication fails, it can cause the error.  Solution:         digicert.com should be whitelisted.