DTS: Activating Standalone Software

1. Launch the software. 2. On the Palisade License Manager screen, click Activate. 3. Click Automatic Activation. If Automatic Activation fails, there are several possible reasons. You should receive an error that indicates the problem. Possibilities are below: • The license is already activated and has not been deactivated. ◦ If the license is already activated, you need to deactivate it on the other computer before you can activate it on this one. • A firewall won't let the computer complete the transaction with the Lumivero server. • The computer isn't connected to the Internet. • You don't have full administrative rights. Manual Activation 1 Verify the Activation ID in the Palisade License Activation window and click Manual Activation » Save Request File. 2 Save the file somewhere where you can find it easily. 3 Click the Web or Email button in the software to send the file to Lumivero.

Dec 4, 2025
Knowledge

Title

Answer

Activating Standalone Software for DTS

Disponible en español: DTS: Activación del Software 6.x/7.x (Licencias Individuales)
Disponível em português: DTS: Ativando Software 6.x/7.x Standalone

Applies to:
All non-networked versions, releases 6.x and up

Does NOT Apply to: @RISK for Project

Activation Procedure

During Installation

If prompted for an Activation ID and you enter it, the software will attempt to activate immediately.
If activation succeeds, you will not see any activation prompt on launch.

1. Launch the Software

A trial window appears showing remaining days.
- Continue with Trial — run software without activating.
- License Manager — activate now.
If the trial has expired, the License Manager opens automatically.

2. Activate the License

In Palisade License Manager, click Activate.
Enter your Activation ID (copy/paste from your email).
If you get a product mismatch error:
- Do not continue.
- Contact your IT department or log into the Lumivero Community Home Page and click on the Submit a Case button to fill out a form for assistance from the Support Team.

3. Automatic Activation

Click Automatic Activation.
Wait up to 60 seconds.
If successful, click OK and begin using the software.

If Automatic Activation Fails

Possible causes:

License is already activated elsewhere
- deactivate it on the other computer.
A firewall is blocking the connection to the licensing system
No Internet connection.
Insufficient admin rights.

If the issue is still not resolved, follow the steps for a Manual Activation.

Manual Activation

In the Activation window, confirm the Activation ID.
Click Manual Activation → Save Request File.
Use the Web (preferred) or Email button to submit the request file.
When you receive the response file, load it into the software.
First-time activations may require a second request/response cycle.

Manual Activation — No Internet

If the computer is offline:

Save the Request File to a USB drive.
Submit from an Internet-connected computer:
- For licenses before Aug 2024 — submit on the standard activation website.
- For licenses after Aug 2024 — go to https://activation.lumivero.com/file.

If you cannot transfer files due to security restrictions, request a workstation certificate license through Lumivero Support and provide:

Brief description of circumstances
Activation ID
Expected duration of use on this machine
Host ID (12-digit FLEXnet ID) and HOSTNAME
- Found via: Help → License Manager → Magnifying Glass → Host ID

Certificate licenses should only be used when necessary; they are less flexible and must be renewed yearly.

Review or Change Licenses

Go to Help → License Manager.
To view other licenses on the same computer, click Select License.

URL Name

Activating-Standalone-Software