Applies to: Standalone licenses 6.x and Up

I clicked Reset, and now I can't get back to the Manual Deactivation screen to load the response file.

 

Answer: In this case, you must use a back-door method to finish the deactivation.

1. Save the deactivation response file to some folder on this server, such as C:\Windows\Temp. (Caution! You need the response file, ResponseDAct.xml, which you received, not the request file that you generated locally.)

2. Launch the DTS software and click Help » License Manager. In @RISK verison 8, click @RISK » License Manager. Click the magnifying glass at the lower left. The Advanced Options screen will open. On that screen, click Execute.

3. Enter the command
   -process "C:\WindowsTemp\ResponseDAct.xml"
   including the leading hyphen. (If you used a different folder in step 1, use it here also.)

4. After a few seconds, a Notepad window will open. If the word SUCCESSFULLY appears near the end of the output, the deactivation is complete. Close Advanced Options and the Notepad window, and click Refresh on the main screen.

5. If SUCCESSFULLY does not appear, log into the Lumivero Community Home Page and click on the Submit a Case button to fill out a form for requesting assistance from the Support Team.

   • Provide your software serial number in the text of your email.
   • Save the Notepad file with the results of the process command, and attach it to your email.
   • Click the View button, save the new Notepad file that it displays, and attach that to your email also.