Applies to:
Concurrent Network licenses 6.x and Up
Concurrent Network licenses 5.x, if you have Palisade Server Manager installed

Problem:

Accidental Reset

Solution:

If standard deactivation fails, follow these steps:

1. Save Response File:
   Save the deactivation response file (ResponseDAct.xml) from Palisade to a folder on the server (e.g., C:\Windows\Temp). Do not use the request file generated locally.

2. Launch Server Manager:
   Open Palisade Server Manager, click the magnifying glass (Advanced Options), then click Execute.

3. Run Command:
   Enter:

   -process "C:\Windows\Temp\ResponseDAct.xml"
   

   (Adjust the folder path if different.)

4. Check Results:
   A Notepad window will open. If SUCCESSFULLY appears near the end, deactivation is complete. Close Notepad and Advanced Options, then click Refresh on the main screen.

5. If Not Successful:

   • Log into the Lumivero Community Home Page and click on the Submit a Case button to fill out a form for assistance from the Support Team.

     • Include:

       • Your software serial number and a brief description.

       • Notepad file with the process command results.

       • Any additional Notepad files displayed via the View button.