Experiential Learning Cloud: Login Troubleshooting and Resetting Your Password

Clear cache; ensure correct username (email). Use Chrome/Firefox. Reset via Forgot Password on org login page. Passwords: ≥8 chars, upper/lower, digit/special. Don't auto‑save EHR creds.

Jul 16, 2026
Knowledge

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Overview

If you are having trouble logging into ELC (formerly Tevera), the steps below cover the most common causes and solutions, including how to reset your password and what to do if you access ELC through your institution’s learning management system (LMS).

Troubleshooting

Try the following steps first if you are having problems logging in:

Clear your browser’s cache or history. This will often reset your login information.
Make sure your login information is correct.
If your email address is your username, be sure you are entering the email associated with your ELC account.
If you have multiple accounts, keep track of which username and password belong to which account.

Best Practices

NEVER auto-save your login username and password for an electronic health record. This violates security regulations in the US and other countries.
Use Google Chrome or Firefox as your default browser.

Solution

How to Reset Your Password

Go to your organization’s login page. The URL follows this pattern: schoolname.lumivero-elc.app/#/logon

Enter your username and password. If you forgot your password, click the Forgot password? prompt under the Login button.
A dialog box will appear. Enter the email address associated with your ELC account.
Click the Reset button.
A confirmation message will appear. Check your email for a link to reset your password.
Open the email and click the reset link.
A new page will open. Enter a new password meeting the following requirements:

At least 8 characters
At least 1 alphabetical character
At least 1 non-alphanumeric (special) character
At least 1 uppercase letter
At least 1 lowercase letter

Click Reset password. The page will close and you can log in with your new password.

Accessing Experiential Learning Cloud Through an LMS

If you access Experiential Learning Cloud through a learning management system (LMS) such as Canvas, Blackboard, or Brightspace, your login is managed through your institution’s LMS integration rather than a direct ELC URL. In this case, use your institution’s credentials to log in and contact your program administrator if you experience access issues. For detailed LMS integration troubleshooting, see the related article below.

Experiential Learning Cloud: LTI Integration Troubleshooting

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