Applies to: NVivo 13 and Up

Background

The NVivo software and MyLumivero portal passwords are the same.  They are used for logging into the cloud services (Collaboration Cloud and NVivo Transcription) and for managing your organization, your account and your purchases in my.lumivero.com

How to Change or Reset Your NVivo Password in MyLumivero

1. Go to the myLumivero portal
2. Click on ‘Forgot password?’
3. Enter your email again and click on ‘Send verification code’
4. Enter the verification code sent to your email address.
5. Click ‘Verify code’ then ‘Continue’
6. Enter a new password then click ‘Continue’

If a profile with the email address you provided doesn’t exist, you will be notified when verifying the code that ‘An account could not be found for the provided user ID’.