The Lumivero Community - What it is, How to Use it

Learn, search resources, join discussions, and manage support cases through the Lumivero Community

Sep 18, 2026
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Introduction:

The Lumivero Community was designed to help you become a confident, skilled user of our products. Here, you’ll find tutorials, knowledge articles, your support case history, insights, and a place to connect with fellow users, moderators, and Lumivero experts.

Navigating the Lumivero Community

Home: Access each space of the community using the navigational bar at the top, use the search field to find exactly what you are looking for, or select a product tile to go to the discussion space for topics related to that product.

Resources: These are our on-demand collection of articles, guides, and FAQs, to help you understand, use, and troubleshoot Lumivero products.
Learning: Visit the Learning Hub for the Lumivero products NVivo, XLSTAT, and @RISK.

Forum: Here you can join conversations among your peers and fellow users of our products, ask questions or add comments, and actively participate in idea exchanges.

Support: Select from 4 support related options: chatting with our AI Assistant or viewing our knowledgebases, your open and closed support cases or your account and purchase information.

User Settings: Click on your avatar to complete your user profile, update your settings, check your messages, and log out.

Sign In and Create Account: To access the full benefits of the site, including discussions and support case tracking.

Creating Your Lumivero Community Account

Creating your account is key to unlocking your access to all of the Lumivero Community's resources. Ready to jump in? Start by clicking the Sign In button in the top-right corner.

If this is your first time visiting the community select New User Registration and complete the registration form.

Once your account is created and you have signed in, you’ll unlock access to discussions, training, support ticket tracking, and more.

Searching for Resources in the Lumivero Community

On the home page you will find a Search bar just below the Welcome to the Lumivero Community title. In this search bar you can type in keywords related to the resource you are looking for.

Once the options populate based on the keywords you searched, you can narrow this list down using the search filtering options in the left navigation bar.

Accessing Your Product's Knowledge Base

Need help or instructions fast? Visit the Resources area for your Lumivero product. It is your on-demand library of guides, FAQs, and how-tos.

Participating in Discussions in the Lumivero Community

In the Forums you can explore past threads, upvote helpful responses, or add your own comments. Visit the Discussions space to join the conversation. Select the product discussion you want to join. Don't forget! Signing into your Lumivero Community account is required to participate.

To start a new topic click on Ask Discussion Question. Don’t forget to click on the Follow button to stay on top of the topics and updates most relevant to you.

Contacting Support and Tracking Your Open Cases

First, be sure you are signed into your Lumivero Community account.
To contact Support, click Get support in the Submit an Issue area of the Support menu
Select which product you would like assistance with and begin your support request.
To keep track of open cases or review closed cases associated with your Lumivero Community account, click on View My Tickets. There will be a tab available for each case type.