Contacting our Support Teams

Our ticketing system is integrated with our Lumivero Community, allowing you to easily log in, search our Knowledgebase or submit, track, and manage support requests.

The Lumivero Community also offers a valuable space to connect with peers through discussion boards to help you succeed in using our products.

ALL Support Tickets are Submitted Through This Process. 

To create a new profile: 

1. Click on “New User Registration.” 
2. Complete the registration form and click “Submit.” 
3. You’ll receive an email with instructions to set up a secure password.  

To log into an existing profile: 

1. Click on “Forgot your password.” 
2. Enter your username and click “Continue.” 

You’ll receive a password reset link by email.

 

For Help and Support

 

1. The first step for getting help on the Lumivero products is to search the Resources area from the Lumivero Community Home Page
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2. If you can't find what you're looking for searching the Knowledgebase for your product, please start a chat with the AI Assistant who can create a support case during the session.

1. 1. Click on the Find Answers button from the Resources Page to start the chat.

      1.  

      2. Submit an issue as shown above may or may not be visible.  This is by design. 

         1.  If visible, you can fill out a form to create a Support ticket.

      3. You can view the status of your tickets under the "View my tickets" option.