Service Failed to Start During Installation

 

Issue:

During or after installation, the Predict! Risk Controller service may fail to start automatically. The installer completes, but the service is not running.

 

Error:

The Predict! Risk Controller service has failed to start during installation and must be started manually.

 

Solution

1. Open Command Prompt as an administrator.
2. Run: sc query PRC62
3. Check the result. If the status is not Running, proceed to the next step.
4. Run: sc start PRC62
5. Run sc query PRC62 again to confirm the service is now Running.
6. If the service still fails to start:
   1. Open Task Manager and select the Processes tab.
   2. Enable 'Show processes from all users'. 
   3. If a java.exe process is listed, end it and attempt to start the service again.

 

Troubleshooting

• If the service starts but stops immediately,
  • navigate to \prc6\wf26\bin and run standalone in a Command Prompt.
    • This launches WildFly directly and any errors will be reported in the console window.
• If issues persist, fill out a Lumivero Support Form from the Lumivero Community Support Page.