Service Is Running but Login Screen Cannot Be Accessed

 

Issue

The Predict! Risk Controller service shows running in the Windows Services Manager, but navigating to the Predict! URL in a browser produces no response or an error page.

 

Causes

There are two common causes:

• A port conflict:
  • another application is already using the port Predict! requires.
• A failed deployment:
  • Predict! has not deployed successfully within WildFly.

 

Solutions

1. Check for a port conflict
   1. Open Command Prompt and run the following command:
      1. netstat -a -b -n
      2. Review the output for the port Predict! is configured to use.
         • Default: port 8080
         • Port 80 if Apache is installed.
         • If another application is using the port, 
           • reconfigure that application to use a different port OR
           • change the Predict! port in the installer or the Apache configuration.
2. Check for a failed deployment
   1. Navigate to: \prc6\wf26\standalone\deployments
   2. Check whether a file named prc4.ear.failed is present.
   3. If found, rename the file extension from .failed to .dodeploy
   4. Wait a few moments
      1. WildFly will detect the change and automatically attempt to redeploy Predict!
   5. Refresh the browser and attempt to access the Predict! login page.

 

Troubleshooting

• If the deployment fails again (a new .failed file appears):
  • Navigate to \prc6\wf26\standalone\log and review the server.log file for the specific error.
  • Share this with Support if the cause is unclear.
    • You can fill out a Support Form from the Lumivero Community Support Page.
• If the port conflict cannot be resolved:
  • Contact the network or infrastructure team for guidance on which ports are available.