Cause:

Mac launch crashes are usually caused by an unsupported macOS version, a corrupted local cache, or a damaged install. 

Solution:

1. Confirm your Mac meets system requirements: 
   NVivo 15: Mac OS 13.5 Ventura or later
   NVivo 14/13/12: Mac OS 12 Monterey or later
   
   NOTE: We support only the current MacOS version and the three most recent versions. 
   

2. Ensure you have the latest version of your NVivo application. If in doubt, reinstall NVivo by logging into my.lumivero.com, clicking Download Apps on the left and clicking NVivo 15 download link if you are on NVivo 15 or the Older Versions section if you are on NVivo 14/13/12.

If this fails to resolve the issue, please send the NVivo Mac Crash log to NVivo Support by clicking on the Chat with Lumi button on the Community Home Page

Once the Lumi AI assistant has connected and asked how they can help, tell them to create a case for you and include your details above. You will receive an email case confirmation and an NVivo analyst will reach out to you.

(if one was generated) by following the steps below after you receive the case email.
 

NVivo for Mac Crash Logs:

1. 1. Open a Finder window

   2. Hold down the Option key and choose Go->Library

   3. Go to Logs folder > DiagnosticReports

Locate a file with a .crash file extension ( Ex. “NVivo_2013-06-27-171541_MYMACHINENAME.crash”)

If no crash log was generated, please send the Mac System Logs:

Mac System Logs

1. 1. Open a Finder window

   2. Click on Go > Go to Folder

   3. Type /var/log/ and click on Go

   4. Locate the file system.log

   5. Right click (secondary click) and select Copy “system.log”

   6. Open Finder and go to you Desktop or Documents folder

   7. Right click (secondary click) and select Paste Item

The file system.log will be pasted to the Desktop or Documents folder. Attach this file to your case once you receive the case confirmation email.