Access to NVivo (NVivo 15 Mac)

You've been given access to use NVivo under a multiple perpetual license. There are just two things you need to get started:

1. A MyLumivero profile (which you may already have).
2. Install and activate NVivo.
   You may already have NVivo installed, in which case you need to re-activate it so it uses the account with the multiple perpetual license.

1. MyLumivero profile

If you already have a MyLumivero profile (using the email address that the access notification email you received was sent to) then there's no more to do for this step—the administrator who gave you access to NVivo has linked the multiple perpetual license to your profile. Proceed to step 2.

If you don't have a MyLumivero profile then you should have received an email asking you to sign up to one—in addition to the access notification email. A user profile has been started for you. Please click the link in the email to complete the profile.

• If you didn't get the 'Sign up to MyLumivero' email (did you check your spam?) or can't find it, go to MyLumivero portal, enter your email address (the one that received the invitation email) and follow the prompts to complete your profile.

2. Install and activate NVivo

See the appropriate instructions below:

• New installation
• NVivo already installed—trial
• NVivo already installed—perpetual license

NOTE  You can run NVivo on two computers under this license:
• If you are using an enterprise license or multiple perpetual Windows license, you can install on Windows or Mac computers (including one each).
• If you are using a multiple perpetual Mac license, you can only install on Mac computers.

New installation

1. Download NVivo using the link(s) in the access notification email, and install. For full instructions, see Installing NVivo 15 Mac.
2. Start NVivo.
3. When prompted, log into MyLumivero.
4. If prompted, select the account with the multiple perpetual license that you have been given access to. (If there is only one account linked to your profile, it is selected automatically).
5. Click to activate.
   Activation is automatic and you can proceed to use NVivo.

IMPORTANT  Activation requires internet connection and can take up to one hour. If you are unable to use automatic online activation, please contact support.

NVivo already installed—trial

If you have been trialing NVivo, these instructions tell you how to stop the trial and activate NVivo to use the license that you have been given access to.

1. Start NVivo.
2. On the Welcome screen, click File.
3. Click Product Info / Manage License / Replace License.
4. When prompted, log into MyLumivero.

5. If prompted, select the account with the multiple perpetual license that you have been given access to. (If there is only one account linked to your profile, it is selected automatically).

6. Click to activate.
   Activation is automatic and you can proceed to use NVivo.

IMPORTANT  Activation requires internet connection and can take up to one hour. If you are unable to use online activation, please contact support.

NVivo already installed—perpetual license

If you have already installed and activated NVivo then you will have been using an account (and license) other than the one you have just been given access to. The instructions below tell you how to re-activate your installation to use the new license.

1. Start NVivo.
2. On the Welcome screen, click File.
3. Click Product Info / Manage License / Deactivate License.
4. Confirm deactivation, and close NVivo.
5. Relaunch NVivo and log into MyLumivero when prompted. This time, you are given a choice of accounts.
6. In the dropdown, select the account with the multiple perpetual license that you have been given access to and click Activate.
   Activation is automatic and you can proceed to use NVivo under the organization's license.

IMPORTANT  Activation requires internet connection and can take up to one hour. If you are unable to use online activation, please contact support.