Sonia: Inactive form included in form placeholder

If a form is deactivated (“Is active” unchecked), it still appears in communications. To prevent this, set all user permissions on its action buttons to None.

Aug 3, 2026
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Sonia: Inactive form included in form placeholder

Answer

Sonia: Inactive form included in form placeholder

If you have deactivated a form, meaning you have unchecked the "Is active" box on the form's Details page, it will still appear in communications using form placeholders.

Graphical user interface, text, application, email Description automatically generated

To keep this from happening, change all user permissions on the action buttons to None.

Graphical user interface, application Description automatically generated

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Inactive-form-included-in-form-placeholder

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Sonia: Inactive form included in form placeholder

Sonia: Inactive form included in form placeholder

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Sonia: Inactive form included in form placeholder

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