Error: 

Assert Failure

 

Cause:

This error indicates corruption of the Windows Operating System.  Please uninstall NVivo, restore the system by following the steps below and then install the software again.

1.     From the Windows Start menu, type "cmd" into the search box.
2.     When ‘Command Prompt’ shows up in the search results, right click and choose ‘Run as Administrator’
3.     In the command window type the following 2 commands:

        DISM /Online /Cleanup-Image /RestoreHealth
        Press Enter and wait for the process to complete
        sfc/scannow 
        Press Enter and wait for the process to complete

4.     Restart the computer
5.     After the computer has restarted, go to Settings > Update & Security > Windows Update to make sure all Windows Updates have been installed.
6.     Install any pending updates and restart the computer again.

If this doesn't address the issue, please click on the Contact Support button on the Lumivero Community Home Page

Once the Lumi AI assistant has connected and asked how they can help, tell them to create a case for you and include your details above. You will receive an email case confirmation and an NVivo analyst will reach out to you.