Experiential Learning Cloud: Common Errors and Solutions

(for Students)

 

Overview:

Sometimes you might encounter errors in the system that seem alarming but can actually be fixed on your own. Below are some of the most common issues and how to resolve them quickly.

Signature Disabled Message

Error:
"Due to assignment settings, this signature has been disabled and will not be forwarded to the selected staff!"

Cause:
The signature has been disabled as some programs do not require all signatures on all reports.

Solution:

• • You can still proceed with your submission.

  • Any other signature on the report without this message will still be sent.

  • If this seems incorrect, contact your professor to have the signature configuration updated.

Progress Calculation Error

Error:
"An error occurred while calculating your progress and this information may be out of date. Please contact your program administrator."

Cause:
This happens when no hours are logged on your track yet, so the system has nothing to calculate.

Solution:

• • Log hours on your track to resolve the error.

Expired Track

Error:
EXPIRED appears next to the track name in the Timesheets workspace.

Cause:
The track’s end date is in the past.

Solution:

1. 1. Go to More actions > Manage tracks.

   2. Click Dates under the Active/Inactive Dates column.

   3. Update the end date to a future date or remove it entirely.

Timesheets Access Error

Error:
"To use Timesheets, you must have an approved site and supervisor in Site Placements."

Cause:
You aren’t connected to a site or supervisor yet.

Solution:

• • Ensure all required paperwork in the Site Placements workspace is completed and your application is marked as Approved.

OR

• • Ask an admin to manually connect you to the site and supervisor.