Experiential Learning Cloud: Registration Email Troubleshooting

If a user is not receiving a link to register, there are a few common causes and quick fixes to try.

Check if the Link Has Expired

Registration links can expire over time. If the link is no longer valid, a program administrator can resend the invitation to generate a new one.

Confirm the Correct Email Address Was Used

Registration links are tied to the specific email address they were sent to. If the link was forwarded to a different email, it will not work. Make sure the user is using the original email address where the invitation was received, or ensure that the email is updated before sending out another registration email.

Review Network or Email Restrictions

Some school or work networks may block access to external links. If the user is on a restricted network, their IT department may need to assist with whitelisting Experiential Learning Cloud domains.

 

For more information on whitelisting, visit Whitelisting Emails from Experiential Learning Cloud.

Generating a Link

If the issue persists, a program administrator can resend the invitation or generate a new link by selecting Create share link under the Resend setup invitation button.