Finding your Invoice(s)

Applies to: online purchasers of NVivo, XLSTAT, Citavi and DTS only.

• If you are a business customer, please contact Support.

 

3 Options for finding your product invoices

Option 1: Through Your My Lumivero Account

1. 1. Log in to the Lumivero Customer Hub

   2. Click on your profile avatar (top right corner)

   3. Select Invoices

   4. View the invoice(s) you need. 

   5. Click the download icon  on the far right to download as a PDF.

      

Option 2: Via the Paddle Customer Portal

1. 1. Go to the Paddle Customer Portal

   2. Enter the email address used for your purchase.

      1. A secure link will be sent to you.

   3. Sign in using the link sent to your email. Be sure to check your spam folder if needed.

      

   4. Click on Payments

   5. Click on View invoice

      

Option 3: Contact Paddle Support

You can contact Paddle Support directly at help@paddle.com

Make sure to include the email address used for your purchase.

Their team will be able to assist you with your request.