Applies to:  @RISK 5.x and Up

 

Error:
Run-time error 429
ActiveX component can't create object

 

Solutions

First, make sure your Excel and Windows support your version of @RISK.

If you have compatible versions of Windows and Excel:

1. Log on to Windows as a full administrator.
2. Re-run the installer and when prompted for Modify or Repair select Repair.

If you are a textbook user:

1. Log into the Lumivero Community and click the Submit a Case button.
2. Provide your textbook name, and ask for the latest DTSuite8-Setup.exe.
3. Download that installer to your desktop, right-click it and select Run as administrator.
   1. If you're prompted for Modify or Repair, select Repair.
   2. If you see a Customer Information screen during install, change "15-day trial" to "I am upgrading or reinstalling"
4. If you have a 7.x textbook version, uninstall it in Control Panel, then do a fresh download.
   1. You will need your textbook to answer the challenge question.
   2. You'll get the 8.x textbook version automatically.

 

Related Article:

Windows and Office Versions Supported by Lumivero