Method 1 (recommended):

1. Open an administrative command prompt (Do NOT use Start->Run)

2. Download and save the attached KB1490_Reregister_MSVBVM60.bat file to a convenient location.

3. Shift-right-click the downloaded file and select "Copy as Path".

4. Click into the administrative command window. Right-click and select Paste, then press the Enter key.

5. Note:

   1. The version number displayed in the command window should be 6.0.98.15 or greater

   2. The pop-up message should be "DllRegisterServer ... succeeded".

   3. If either of the above don't happen, follow the instructions in the command window.

Method 2:

1. In File Explorer, locate the file and select Properties.

2. On the Details tab, check the file version and verify that it is at least 6.0.9802 (for Windows XP) or 6.0.9815 (for Windows 7 through Windows 10).

   1. If it is outdated, download and install the latest version. 

   2. If it's up to date, re-register it with the following steps.

      1. Open an administrative command prompt. (do NOT use Start->Run)

      2. Enter one of these commands, depending on the actual location where you found the file MSVBVM60.DLL, and press Enter:

         • regsvr32 C:\Windows\SysWOW64\msvbvm60.dll

         • regsvr32 C:\Windows\System32\msvbvm60.dll

         • You should get a "succeeded" response

         • If the regsvr32 command responds with "The module ... was loaded but the call to DllRegisterServer failed with error code 0x800a0046" it indicates you dindn't use the administrative command prompt.  Repeat the command steps.

         • If the regsvr32 command gives any other response, please send a screen shot to us 

           by logging into the Lumivero Community Home Page and clicking on the Submit a Case button to fill out a form for requesting assistance from the Support Team.

           Include your serial number, a reference to this article, and details of your original issue.