How to unlock a user’s account 

A user’s account will be suspended if they fail too many login attempts. Typically, this number is set to five failed login attempts before the account is suspended but you can review this number under Program Management | Staff and Students > Password policies. If a user’s account is suspended you have the ability as a program administrator to unlock their account for them.

1. Once you are logged into Experiential Learning Cloud, go to the Program Management | Staff and Students environment. 
2. Within the Users table, locate the user who has been locked out of their account.
3. Once that user is located, expand their user record and click on Details.
4. Within Details, you will see User details located at the top. On the far right, you will see a green button that says “Unlock this account”.
5. Click this button to unlock the user’s account. Once unlocked the user can attempt to log in again, or the user can select the “Forgot password?” prompt under the Login button to reset their password before attempting to log in again. Check out our article on resetting your password for more information.
6. Alternatively, along with unlocking their account, you could create a temporary password for them which will then prompt the user to reset their password.