Applies to:  Standalone/Individual/Desktop DecisionTools Suite software

How to Transfer the DecisionTools Suite software (DTS) to a New Computer

 

Desktop licenses are designed to be on one machine for a single user. Because of this there are restrictions on the license that will allow up to 3 transfers in a year. If you have a short-term need, you can install the software as a trial and use it for 15 days once on any computer.

 

1. Deactivate the software from your old computer

   1. Run the software on the old computer and click @RISK (first button from left to right) » License Manager. For older versions this is under Help » License Manager. (If you have already uninstalled the software and it is still activated, unfortunately, you will have to reinstall it so that you can deactivate it. If you're not sure whether it's still activated, Technical Support at tech-support@lumivero.com can find out for you. If the old computer is broken, so that you cannot deactivate the software, please contact Technical Support.)

      Note: The software can't be run via remote login but it can be deactivated remotely.

   2. Write down the license key that is displayed. You will need it when you activate the software again.
   3. Click Deactivate. 
      1. If you have an Internet connection, click Automatic.  If you have no Internet, or if Automatic Deactivation fails, click Manual and follow the instructions on screen. Deactivation is not complete until you receive a success message.
   4. After deactivating the software on your old computer, you can uninstall it in Control Panel » Programs and Features or Add or Remove Programs (requires full administrative rights), or leave it installed but inactive.
2. Install and activate the software, using the same license key that you just deactivated..
   1. If you need an installer, you can find the downloads under your account at my.lumivero.com
   2. If the software is already installed on the new computer, run it.  You'll be presented with a trial dialog; click License Manager and then Activate, and follow the instructions on your screen.
   3. If your trial version has already expired, License Manager will come up automatically when you run the software; click Activate and follow the instructions on screen.
   4. If the software is not yet installed on your new computer, install it with full administrative rights.
      1. Supply the license key when the installer prompts you, and if possible the software will be activated during install.

If the installer is not able to activate the software, you will get a message.

• After the installation, run the software and click License Manager » Activate. 
• Enter your license, click Activate Manually, and follow the instructions on screen.