Citavi [015EN]: Error: Object doesn't support this action

Citavi Word Add-In fix: Resolve the “Object doesn't support this action” error by converting your Word document from Compatibility Mode to the current format.

Jul 30, 2026
Knowledge

Title

Answer

Problem

You are trying to insert a reference or knowledge item via Citavi's Word Add-In. You are getting the following error:

Object doesn't support this action

Cause

Your Word document is opened in Compatibility mode.

Solution

Convert the document to the current Word format:

In Word, click the File tab.
Click Convert .

URL Name

object-doesnt-support-this-action

Citavi ErrorsWord Add-In and Citavi Assistant

Citavi [015EN]: Error: Object doesn't support this action