Applies to: All DTS software, releases 6.x and Up

Error:

License EXPIRED for maintenance date

Cause:

When you renew maintenance, we update information on our server with the new maintenance date, however, the DTS software on your computer caches the maintenance expiration date so that it doesn't need to go out on the Internet every time you run. 

Usually the software knows when it is necessary to re-query our server, but if you're not on the Internet or your firewall prevents access to our server then the cache may need to be reset manually.

Please contact Technical Support by logging into the Lumivero Community Home Page and click on the Submit a Case button to fill out a form for assistance from the Support Team.

• Include a screen shot of License Manager, and they will help you reset the cache so that the software knows your correct maintenance date.