Background:

DTS software runs with and as an add-in to Microsoft Excel, and sometimes can be misidentified as malware.

When this occurs, Lumivero works with anti-virus companies to improve their heuristic methods and resolve the conflicts with our products.

 

Solution:

If you are receiving a notification from your antivirus product that impacts DTS/@RISK:

1. Make sure your antivirus product is up to date.  Check for any updates.

2. In your antivirus product, whitelist/allow the DTS file or files to be installed. 

   1. You may have to go into a quarantine area of the antivirus product. 

   2. If the antivirus product deleted the files, then uninstall and reinstall the DTS product and during any notification in the antivirus product, allow the DTS file(s). 

3. Report the behavior to Lumivero. Include the following: 

   1. DTS product and version number

   2. antivirus product name

   3. version and database definitions version. 

   4. Include a list of DTS file(s) affected, and if possible, screen captures of the false positive notification and resulting behavior in running the DTS product.

 

Sample false positive submission:

Product:
Version:
Serial number or Activation ID:

Antivirus Product:
Antivirus Version:
Database Version:
DTS Files Affected:
Screenshots of Notification:

 

Submit the information by logging into the Lumivero Community Home Page and clicking on the Submit a Case button to fill out a form for assistance from the Support Team. Define the form subject as “Antivirus False Positive”. 

We will contact the antivirus manufacturer and follow up with you.  Please be aware that it may take several days for the antivirus product manufacturer to issue a corrected update.