Problem

After starting Microsoft Word the Citavi tab is missing.

If the tab is available, but it appears greyed out, please try the solutions in this article.

Before checking the points below, make sure that the latest version of Citavi is installed. In Citavi on the Help menu, click Check for updates. If an update is available, install the update and then check if the Word Add-In appears.

Check here to see if a beta version is available that contains a bug fix for the issue you are experiencing.

Possible Causes

Wrong version of Word

1) Microsoft Office from the Microsoft Store [common]

Using the app version of Microsoft Office from the Microsoft Store ( screenshot ) will prevent Citavi's Setup from installing the Word Add-In.

Uninstall this version of Office via the Microsoft Store and then install the "regular" version of Office by following these steps.

2) Office 2010 Starter (Click-to-Run)

You are using Office 2010 Click-to-Run or Office 2010 Starter. Citavi cannot work with these versions because they do not support "out-of-process applications" (such as Citavi).

Office 2013 Click-to-Run can be used with Citavi.

1. Locate the 25 character product key for your Office installation. Usually this can be found on the box, on your receipt, in the confirmation email for your purchase, or as a sticker on the bottom of your laptop.
2. Download the full version of Office 2010 from the Microsoft website ( download Office backup ). You may want to copy the Setup file to a DVD and keep the product key with the DVD.
3. Uninstall Office 2010 Click-to-Run. Click here for instructions.
4. Install the full version of Office 2010. Please note that if you were using Office 2010 Starter, you will need to obtain a Product Key Card to use the full version.
5. Download and install Citavi again.

Installation errors

1) The Word Add-In was not installed

The Word Add-In was not installed. This can happen if you install Citavi before you install Word.

1. Install the Word Add-in by opening the Windows Control Panel and then clicking Programs and Features.
2. Select Citavi [version number] and then click Change.
3. Click Next , then select Modify and click Next again.
4. Click the red "X" next to Word Add-In.
5. Select This feature will be installed on local hard drive:

Important:
If you do not see an entry for the Word Add-In, Citavi can't find your installation of Microsoft Office, and you should repair your Office installation.

2) You upgraded your Office version after installing Citavi [common]

You installed a new version of Microsoft Office after installing Citavi.

To continue working with the Citavi Word Add-In after upgrading, take the following steps:

Uninstall the Word Add-In:

1. Switch to the Windows Control Panel.
2. Click Programs and Features.
3. Select Citavi, and then click Change.
4. Click Next , then select Modify. Click Next again.
5. Click the symbol next to Word Add-In and then select This feature, and all subfeatures, will not be available.
6. Click Next and continue through the Setup.

Install the Word Add-In again:

1. Switch to the Windows Control Panel.
2. Click Programs and Features.
3. Select Citavi, and then click Change.
4. Click Next , then select Modify. Click Next again.
5. Click the symbol next to Word Add-In and then select This feature, and all subfeatures, will be installed on local hard drive. 
6. Click Next and continue through the Setup.

3) Antivirus software prevented the Word Add-In from being installed

Antivirus software prevented the Citavi Word Add-In from being installed or enabled.

1. Close Word. Open the Task Manager (Ctrl+Alt+Delete) and double check that Word is no longer running.
2. Search for updates for your antivirus program.
3. If your antivirus program installs an Add-In in Word (for example, Kaspersky) disable the Add-In in your antivirus program's settings.
4. Disable your antivirus program before performing the following steps.
5. Uninstall the Word Add-In:
   1. Switch to the Windows Control Panel and click Programs and Features. Select Citavi [version number].
   2. Click Change.
   3. Click Next, and then select Modify.
   4. Click Next and then click the disk symbol next to the Word Add-In entry.
   5. Select the option This feature will not be available.
   6. Click Next and continue through the assistant.
6. Install the Word Add-In:
   1. Switch to the Windows Control Panel and click Programs and Features. Select Citavi [version number] .
   2. Click Change.
   3. Click Next , and then select Modify.
   4. Click Next and then click the disk symbol next to the Word Add-In entry.
   5. Select the option This feature, and all subfeatures, will be installed on local hard drive.
   6. Click Next and continue through the assistant.
7. Enable your antivirus program again.

4) McAfee prevents Word from starting

McAfee prevent Word from starting correctly when the Citavi Word Add-In is active. Two rules need to be disabled in McAfee.

1. In the McAfee main window click Threat Prevention.

2. Click Show Advanced. 

3. Scroll down to the Exploit Prevention section and further to Signatures. Enter Word in the Quick find field. Two rules are displayed for which the check mark under Block needs to be removed: 3754 and 3821.

5) Two versions of Office are installed on your computer

Two versions of Office are installed on your computer. Citavi installs the Add-In only in the version that is set in Windows as the default program for opening Word documents. When you use the other version of Word, the Add-In will not appear.

1. In Windows Explorer, right-click a Word document.
2. Select Open with > Choose default program.
3. Select the Word version in which you want to use the Word Add-In.
4. Switch to the Control Panel and click Programs > Programs and Features. Select Citavi [Version number] and then click Change. Click Next and then click Repair.

6) Uninstalling one version of Office damaged the remaining Office version

Two different versions of Office were installed on the computer. When one version was uninstalled the registry key for the other version was damaged.

1. Use the Microsoft Word troubleshooter ( download here ).
2. Switch to the Control Panel and click Programs > Programs and Features.
3. Select Citavi [version number] and then click Change.
4. Click Next and then click Repair.
5. Continue through the assistant.

7) Incorrect registry value

The Citavi tab is not visible in Word or Citavi's Add-In was disabled after closing and restarting Word.

We recommend that only experienced users access the Registry Editor to edit the registry. 

1. If the Citavi tab has never been displayed in Word, please check if Citavi's Word Add-In was actually installed.
2. Please also check whether the Word Add-In was disabled by Word.
3. Open the Windows Registry Editor: Click the Search symbol on the Windows taskbar, and enter regedit in the search box. Click the search result ( screenshot ).
4. Search for the following subkey:
   HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Word\Addins\SwissAcademic.Citavi.WordAddIn.Connect
   or, if you are using 64-bit version of office, search for
   HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Office\Word\AddIns\SwissAcademic.Citavi.WordAddIn.Connect
5. On the right side of the window, double-click LoadBehavior.
6. In the Value data field, enter the number 3 ( screenshot ).
7. Close the Registry Editor.
8. Open your Citavi project and then open Word.

Error while starting Word

1) The Word file was being displayed in the Windows Explorer preview [common]

The Word file that you opened was selected in Windows Explorer and was appearing in the Windows preview. You then double-clicked the file to open it.

Background

The Windows preview starts Word, which prevents the Add-In from being loaded correctly.

Solution

1. End Word.
2. Open the Windows Task Manager by pressing CTRL+ALT+DELETE. If using Windows 7 click More details and then enable the Show processes from all users checkbox. In the list of running processes, find Winword.exe or Microsoft Word . Select the process and click End task.
3. Start Word by clicking the program icon.
4. On the File menu, select Open and open the Word file.

2) Word was still running in the background [common]

Word was still running in the background when you tried to start Word by double-clicking.

Possible Causes

• In the Windows File Explorer a Word file was open in the Preview.
• You first started Outlook 2003 and Word is set as your e-mail editor.

Solution

1. End Word and either Outlook and/or the Preview in Windows Explorer.
2. Open the Windows Task Manager by pressing CTRL+ALT+DELETE.
3. Click More details if necessary. In Windows 7 enable the Show processes from all users checkbox.
4. In the list of running processes, find Winword.exe or Microsoft Word . Select the process and click End task.
5. Start Word. On the File menu, select Open and open the Word file.

3) Word disabled the Citavi Word Add-In

Word disabled the Word Add-In after a crash, for example.

Solution 1

1. In Word, click  File > Options > Add-Ins.
2. Under Inactive Application Add-ins check if you see the entry "CitaviWordAddIn.dot" or "Citavi Word Add-In [version number]". If so, the Word Add-In needs to be enabled. In the Manage drop-down menu, select Word Add-ins and click Go.
3. Under Global templates and add-ins select the CitaviWordAddIn.dot checkbox and click OK.
4. In Word , click File > Options > Add-Ins again. In the Manage drop-down menu, select COM Add-ins and click Go.
5. Under Add-Ins available select the CitaviWordAddIn [version number] checkbox and click OK.
6. Restart Word.

Solution 2

1. If solution 1 had no effect, click File > Options > Add-Ins > Manage.
2. Select Disabled items and click Go . Select Add-in: citavi word add-in [version number] (mscoree.dll) and then click Enable.
3. Restart Word.

If you receive a message that only an administrator can make these changes, start Word as an administrator: Right-click "C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE"* and select Run as administrator. Continue with Step 1.

*) The path for WINWORD.EXE can vary depending on the version of Office you are using:

• Office 2007 is version 12
• Office 2010 is version 14
• Office 2013 is version 15
• Office 2016 is version 16

4) Other add-ins are blocking the Citavi Word Add-In

The Citavi Add-In for Word is not working or not working as it should be.

Cause

One or more of the following Add-Ins is installed in Word:

• Acer Cloud
• Acer abDocs
• Autodesk Vault Word Add-In
• Bibliographix (Version 7)
• Easy Document Creator (Samsung)
• Imagic Word Report
• Mendeley Desktop
• PDF-Architect 2
• PDFElement 6
• Smart Tools Publishing
• Smart Tools AutoBackup
• Veodin KeyRocket
• Writing Outliner

Solution

Disable the add-in(s): In Word, click File > Options > Add-Ins > Manage [COM-Add-Ins] > Go. After that, clear the checkbox for the problematic add-in(s) and click OK.

Error in Word's settings

Word's Trust Center is preventing add-ins from being run

Citavi's Word Add-In cannot be run if the following option in Word's Trust Center is enabled:

Disable all Application Add-ins (may impair functionality) 

Solution

1. Open a Word document.
2. Click File > Options.
3. Switch to Trust Center.
4. Click Trust Center Settings.
5. Switch to Add-ins.
6. Check if the option Disable all Application Add-ins (may impair functionality) is enabled. If it is, clear the checkbox.

Still having trouble?

Download and run the Word Add-In Inspector. It will create a report that you can then send to the Citavi support team. You will hear back from from us within one business day.