XLSTAT: Setting up TeamViewer

Descargue y abra el archivo de TeamViewer recibido, permita accesos, cambie su nombre si desea y acepte la solicitud del agente para iniciar la sesión remota.

Jul 22, 2026
Knowledge

Title

XLSTAT: Setting up TeamViewer

Answer

XLSTAT: Setting up TeamViewer

Occasionally, one of our support agents may recommend connecting remotely to your computer to assist you in resolving a complex issue. Follow carefully these instructions to have a successful remote session.

For Windows

1. When scheduling a session with a support agent, you should have received a download link. Click on the link to proceed.

2. Go to the folder where the file was downloaded (usually the folder “Downloads”).

3. Open the file, and allow the app if it is requested.

4. A window "XLSTAT support" will open. You can change your name if you want.

5. Once it is done, you will receive a request from your support agent, accept it and the remote session will start. Your will be able to communicate via chat with your agent.

For MAC

Important notice:

For macOS 10.15 Catalina or later, if you are using TeamViewer for the first time, you may be prompted to review your system access and we would need you to give the following permissions:

Screen Recording
Accessibility
Full Disk Access

If these permissions are not given, we will not be able to start the remote session and we will have to reschedule.

1. When scheduling a session with a support agent, you should have received a download link. Click on the link to proceed.

It is possible that you receive a message like this one

If it is the case, so please go to your System Preferences and in Security & Privacy to check that you allowed apps downloaded from App Store and identified developpers

2. Go to the folder where the file was downloaded (usually the folder “Downloads”).

3. Open the file, and confirm the opening if it is requested.

4. A window "XLSTAT support" will open. You can change your name if you want.

5. Once it is done, you will receive a request from your agent, accept it and the remote session will start. Your will be able to communicate via chat with your agent.

URL Name

XLSTAT-Setting-up-TeamViewer