Managing your subscription(s)

Applies to: online purchasers of NVivo, XLSTAT, Citavi and DTS only.

• If you are a business customer, contact Support.

 

Background

In the MyPurchases area, the following options are available:

1. Update the quantity of products in your subscription(s).

2. Purchase available add-ons for your existing product(s).

 

Subscription Modification Steps

1. Go to the My Purchases section in the Lumivero Customer Hub

2. Select the subscription that needs modifications.

3. Select the relevant option(s):

   1. Change the product quantities

      

   2. Add available add-ons

      

4. Review the shopping cart. The updated pricing will be displayed automatically based on the changes made.

   

5.  Review the payment information. Update the billing address information if needed. 

   

6. Choose the payment method or update the payment method if needed.

   

7. Confirm the changes by clicking Confirm & Pay.

       8. Once completed, the subscription will be updated and a confirmation message will be displayed.