SurveyToGo: Idle Time calculation in SurveyToGo

Guide to Idle Time calculation in SurveyToGo:—measures time between page load and navigation in CAWI/CAPI; visible in Op Console and exportable.

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Idle Time calculation in SurveyToGo

Among various Quality Control capabilities SurveyToGo: automatically calculates the idle time of interviews during CAWI or CAPI interviews.

The Idle time of an interview is both visible in the operations console when reviewing an interview and can also be exported

CAWI idle time calculation

The idle time measuring start is defined as the times when

The survey page is visible but no activity is detected for over than 30 seconds. Inactivity is defined as no keypresses, mouse movements, scrolling, clicks (or touch) are detected.

CAPI idle time calculation

It does not include the times when the interview was stopped.

The idle duration measuring is defined as the times when the interview is under going but is not 'active' meaning:

Note: It does not include the times when the interview was stopped.

Note: The total Idle time is calculated through an internal counter during the interview so is not impacted by clock changes

URL Name

SurveyToGo-Idle-Time-calculation-in-SurveyToGo

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