How To Send to Support on an Android Device

Guide to sending device support logs from Android—use the Send to Support button when requested by the Dooblo support team.

 

Overview

This How-To will show you how to find the ‘Send to Support’ button on your device (Android).

This button is used when we ask you to use it, in order for us to be able to review the internal system logs of the device. With these logs, we are able to investigate issued that occur on the device when SurveyToGo: is being used.

Please note that in order to ‘Send to support’ your device needs to be connected to the internet.

Option One: Sending to support without logging in (to be used when the user cannot login)

1. Locate the global settings button on your device and click it, the SurveyToGo: menu will open, then click on the ‘About’ button

2. Press the 'Send logs to support' button

  

 

Option Two: Sending to support after logging in (recommended)

Step 1: Open the “Options” menu

To open you “Options” menu do: Locate the global settings button on your device and click it, the SurveyToGo: menu will open and click on the ‘Options’ button.

Step 2: Sending the device log to support

To send your device log to Dooblo Support: 

1. Click on the ‘Admin’ button.

   

2. Click on the ‘Send to support’ button.

 3. Click on the ‘OK’ button.

 

 

How To Send to Support on an Android Device (Play Store App)

This How-To will show you how to find the ‘Send to Support’ button on your Android device.

This button is used when we ask you to share the internal system logs of the device. With these logs, we can investigate issues that occur on the device when SurveyToGo: is being used

Please note that in order to ‘Send to support’ your device needs to be connected to the internet.

Option One: Sending to support after logging in (recommended)

Step 1: Open the About page

To open the About page, click on the side menu by using the three-line button in your top left corner and select the About button:

Step 2: Sending the device log to support

To send the logs to the support team, click on the Send to Support button:

Option Two: Sending to support without logging in (to be used when the user cannot log in)

Step 1: Open the About page

To open the About page, locate the global settings button on your device, click on it, and press on the About button:

Step 2: Sending the device log to support

To send the logs to the support team, click on the Send to Support button: