How To Analyze Device Logs

Overview

This article describes how to use and review the Surveyor Support section of SurveyToGo.

Prerequisite

Access to Surveyor Support is required.

Analysis Steps

1. In the main Node, go to Surveyor Support -> Device Logs.
   
2. Double click on Device Logs.
   1. Awindow will open on the right containing the logs sent from the surveyors' devices.
   2. The DeviceType displays whether the device was an Android or PC.
   3. Under Type, you will see the following:
      1. Application Log
      2. Activity 
         
      3. You can drag and drop the different fields to filter the results that are displayed:
         

1. Application Log

The application log contains the following information:

1. Device Information: Manufacturer, Model, Kernel etc. (Red)
2. STG Android version on the device (Blue)
3. Surveyor name, organization and SID (if a user was logged in while sending the logs) (Blue)
4. Other SurveyToGo Options Information: 
   1. Proxy, AutoSave, Date & Time, Locale, Batch Size, AutoSync Options etc. (Purple)
      
5. GPS & Network information
   
6. Exceptions related to
   1. syncing (results/Surveys/Attachments)
   2. Connectivity, loading surveys etc. (Yellow).
      

NOTE: The log will always show the most current date at the end.

1. If you know the date and time of the issue, scroll all the way down and back up to find the relevant date.

Common Errors: If you are unsure of the error or need further assistance understanding the logs please send an email to our support team from the Lumivero Support Hub.

Error	Description	Possible Solution
ULCallFunction: Can't find Method Can't covert false to Int Cannot call method "StopRecording" of null Wrapped java.lang.RuntimeException: Bad iteration supplied	There is a problem with the script described in the error it is incorrect or there is an issue executing it	Review the function in the survey: Make sure that all arguments are entered Check that you are using a correct syntax
Error while syncing surveys. Exception	Issues with syncing surveys to the device	Review attachments sizes Connection issues
Error creating Subject Result HTML
DownloadFromUrl - https://stg.dooblo.net/ws/android/stg_1.32.315.2.apk Exception: Read error: ssl=0xf45c6880: I/O error during system call, Connection timed out	Issue downloading APK file	Connection timeout, try to download again
Exception: Exception :System.Exception: Could not load survey. System.MissingMethodException: Method not found: 'Void SurveyToGo:.Logic.Survey.set_SurveyFlags4(Int64)'.	Error when trying to load a survey with a function or feature that is not supported in the STG version used on the device	Click here to send an email to support via the Lumivero Support Hub.
Results Add Failed[Not enough credits in your account. Contact administrator.]	Error when there are not enough credits for the organization	Need to purchase additional credits for the organization.
ULCallFunction::HandleQuestionEnter_7 Exception: java.lang.StackOverflowError	Error when reaching question 7	Issue with the script of either the start script of Q7 or end script of Q6

2. The Activity Log

Double click on the activity log will open the logs details

 

The Activity Logs have 2 Tabs:

1. Main Details - Will provide an overview of the surveyors/interviews/Attachments collected on the device.

The Main Details screen is split to 2 sections:

1.1. Summary - Summarizes the total interviews per Survey/Surveyor that were conducted on the device, including a breakdown of how many were Uploaded/Canceled/Deleted/StillOnDevice.

1.2. Log - Will list more information on each Interview - such as: If the subject was Test or Deleted, DeviceIndex, Attachment Information etc. 

2. Raw Data - Step by step activities actions on the device for each interview.

Example:

• • DeviceIndex - D1508066-11 started at 31/01/2017 08:41:41AM and then cancelled manually on 31/01/2017 09:01:43
  • The right hand comment column indicates in which question it was canceled. 
    

NOTE: You can drag and drop the fields to filter the results being displayed.