How To Recover Internal Data for ''Null Response" Questions

Overview

In some situations, a question may receive a Null Response value. A Null Response indicates that the question was skipped and, therefore, no active response was recorded.

Common scenarios that can result in a Null Response include:

• The result was collected using an older version of the survey that contained different scripts, causing the question to be skipped.

• Entrance Rules, Jump Rules, or Start/End scripts caused the question to be bypassed.

• All answer options were hidden by a script, resulting in the question being skipped.

• The respondent used the Back button during the interview process.

If the question had originally been answered before receiving a Null Response (for example, due to the use of the Back button), the original response value may still be preserved in the question's internal data.

This article explains how to recover these internal values, when they exist, for questions that currently display a Null Response value.

Step 1: Change the status of desired interviews to a writable status

1. Open the operation console.

2. Get the desired interviews.

3. Select desired interviews.

4. Press the ‘update status’ button:

  

5. Choose to update the status to writable status for example: "in progress":

  

Step 2: Recover the internal data

1. Mark those results again, right click one of  the interviews in the marked batch and choose "Clear answers (advanced)":

  

2. Check the relevant questions, and then click on the "set answer Not Null" button:

  

3. Move the results back to their previous status (repeat steps 4-5).