Citavi: Cancelling auto-renewal(s)

 

Applies to: online purchasers of NVivo, XLSTAT, Citavi and DTS only.

• If you are a business customer, contact Support.

 

3 options for auto-renewal cancellation (as of May 2026)

Option 1: Cancel through your MyLumivero Account

1. 1. Log into the Lumivero Customer Hub

   2. From the left menu, select My Purchases

   3. Locate your subscription(s) in the list

   4. Click Cancel subscription on the far right, below the Actions window.

      

       

 

Option 2: Cancel via the Paddle Customer Portal

1. 1. Go to the Paddle Customer Portal

   2. Enter the email address used for your purchase

   3. Sign in using the secure link sent to your email. Be sure to check your spam folder if need.

      

       

   4. Locate your subscription and click Cancel my subscription to disable automatic renewal.

      

 

Option 3: Cancel by Contacting Paddle Support

You can contact Paddle Support directly at help@paddle.com

Make sure to include the email address used for your purchase.

Their team will be able to assist you with your request.