Problem

You are experiencing one of these problems:

• When opening a project, Citavi shows an error message because your project contains more than 100 references:

• Citavi shows "Free" or "No license" even though you have a valid license.
• You install the update, Citavi closes, and after restarting it still shows the old version (for example, 6.14). The message "Update available" appears again.

Solutions

Please check in the Citavi Welcome Screen the version number in the bottom left corner and your login status in the top right corner:

You need a current version of Citavi 6. Citavi 6.10, 6.9, and 6.8 do not recognize activated "Citavi Web and Desktop Bundle" licenses, even though these licenses are valid for Citavi 6, Citavi 7, and Citavi Web.

1. Close Citavi and Word.
2. Uninstall your installed version of Citavi via the Windows Settings.
3. Download Citavi 6.20: Open https://community.lumivero.com/s/article/citavi-download-en and look in the lower section for Previous Versions. Citavi 6.20 is listed there.
4. Double-click the downloaded file Citavi6Setup.exe and follow the installation dialog.
5. Restart your PC.
6. Open Citavi and log in. The Welcome Screen should now show 6.20.

If the update does not resolve the issue, please check whether your current license is fully validated. Go to your Citavi Account at https://citaviweb.citavi.com/account and click on "Citavi Desktop & Web Bundle" on the left below "Licenses". If the license needs confirmation, please follow the steps outlined in the pane on the right hand side: