XLSTAT error: "Maximum number of activations has been reached" 

Error

"The maximum number of activations of your license key has been reached."

Cause

Your XLSTAT license key has a limited number of simultaneous activations allowed. This limit has already been reached on other machines or user sessions. Uninstalling XLSTAT does not deactivate your license. Always deactivate explicitly before moving to a new machine or reinstalling, or you will use an activation slot unnecessarily.

Solution

The solution depends on your access to previous installations:

 

• Case 1: You have access to a machine where the license is currently activated

1. 1. Open XLSTAT on the machine where you previously activated the license but no longer need it.
   2. Deactivate the license.
   3. Return to the machine where you want to activate the license.
   4. Activate your license key again.

For detailed deactivation instructions, see XLSTAT: Deactivate Your License Key.

 

• Case 2: You cannot access the previous machine, but the license is linked to a MyLumivero account

1. 1. Log in to your MyLumivero account.
   2. Navigate to License Management and remotely revoke the activation for the license key you no longer use.
   3. Return to your current machine and activate the license key again.

For detailed deactivation instructions, see XLSTAT: Deactivate Your License Key.

 

• Case 3: You cannot access the previous machine and have no access to the MyLumivero account (or the license key is not linked to it)

1. 1. Go to Lumivero Customer Support.
   2. Submit a support request and specify that you need an activation revoked.
   3. Include your license key in your request so we can identify and revoke the correct activation.