Applies to:
All releases 7.x
BigPicture releases 1.x and 2016

PalDiagnostics 7

Background

This utility will take a snapshot of the license and other settings on your computer for DTS software release 7.x and for Excel, to help us figure out just what's wrong and how to fix it.

Nothing is installed or changed on your computer. This utility copies the relevant settings and information to a file called PalDiagnostics7.txt in your temporary folder.

Note: The diagnostics utility is meant for your use in conjunction with DTS Technical Support.

 

Running PalDiagnostics 7

1. Download and save the attached file to your desktop.

2. If you have Windows 7, 8, or 10, right-click on the file and select Run As Administrator. 

   1. Make sure to run the diagnostics within the end user's login, because some settings vary from one user profile to another. Ask an IT person to help you if you are the end user and unable to run the utility.)
3. Click the button Run Tests. (Enable Runtime Logging is not needed.
4. When the utility finishes, you'll see a window on your desktop that contains a file called PalDiagnostics7.txt. Click File » Save As, and save the file to your desktop or any convenient location.

5. Attach the saved PalDiagnostics7.txt file to your email to Tech Support

 

For software versions prior to 7.x, see

Troubleshooter for Releases 6.x: PalDiagnostics6

Troubleshooter for Releases 5.x: PalDiagnostics5

Exception: Enhanced testing for system DEP status and process DEP status, introduced on 2017-01-09, is available only in PalDiagnostics7. Those tests will work even if you have release 5.x or 6.x DTS software, though many other tests will fail.

Attachments:
PalDiagnostics7.exe