Applies to: BigPicture, all releases 

 

Potential Issues with BigPicture Data Maps and Org Charts

 

Symptoms:

• Reports from data maps or org charts are incomplete.

• Generating an org chart or data map produces a blank workbook.

• Dialog box for data map or org chart does not appear.

• Markers are missing in the org chart dialog.

• Other failures related to org charts or data maps.

 

Cause:
The BigPictureLibrary.xlsx file, which stores markers and related info, has become corrupted.

Solution:

1. Close Excel.

2. Open File Explorer and go to:
   C:\Users\{your login}\AppData\Roaming\Palisade\BigPicture

3. Delete or rename BigPictureLibrary.xlsx.

   • BigPicture will rebuild the file automatically from the Program Files copy.

If problems persist:

4. Navigate to:

   • C:\Program Files (x86)\Palisade\BigPicture or

   • C:\Program Files\Palisade\BigPicture

5. Delete BigPictureLibrary.xlsx.

   • Custom markers will be lost; default markers remain.

6. Repair BigPicture or DecisionTools Suite via Control Panel.

   • No need to uninstall/reinstall.