Applies to: All products, release 6.x and Up

Errors:

Authorization failure.
Details: Timeout error starting C:\Program Files (x86)\Palisade\System\PalFlexServerX.exe (X = version number, path may vary)

Cause:

PalFlexServerX.exe is unable to start.

 

Solutions:

1. Verify that the license process is not disabled:
   1. Click Start » Run, type services.msc and press the Enter key.
   2. Find FLEXnet Licensing Service in the list, and check its status. It should be set for Manual start.
      1. If it's set to Disabled, right-click it, select Properties, change Startup type to Manual, and click OK. 
      2. Close the Services window.
      3. If Startup type was already Manual, or if the software still will not run, please check the other possible causes below.
2. If you have Windows set up to allow only named executables to run, add PalFlexServerX.exe to the whitelist.
3. If the exe has been flagged as a false positive in your antivirus logs, add it to the whitelist in your antivirus program.