If, after trying to log in to the Citavi account a spinning circle appears, or a redirection to our manual, please check the system time on your computer:

1. Right-click the time or date in the Windows taskbar.
2. Select Adjust date/time.
3. If the message "Some settings are managed by your organization" is shown, contact the person who set up the computer or the system administrator.
4. Select the correct zone setting under Time zone.
5. Turn on the Adjust for daylight saving time automatically toggle switch.
6. Does the time displayed still differ from the correct time by more five minutes, correct it: Under Date and time click Change.
7. Change the time so that it is correct.
8. In the left panel, select Region and check that the correct location is selected.

Technical background: When registering for a Citavi Account the license server sends a token with a Universal Time time stamp. Your computer then checks if the token is within 5 minutes of your system time. If not, you'll see a spinning circle and be unable to continue logging in to your account.