DTS: Quick Start or Guided Tour Videos Don't Play

Videos need Adobe Flash Player. Install or enable it via Adobe’s site (use Windows instructions, not Mac) for videos to run.

Title

Answer

Applies to:
@RISK 6.x and Up
Evolver 6.x and Up
NeuralTools 6.x and Up
PrecisionTree 6.x and Up
StatTools 6.x and Up
WhatIf 6.x and Up

Issue:

Clicking the link to a Quick Start video or Guided Tour video results in a dark screen with no video.

Cause/Solution:

Videos require an Adobe's Flash Player plugin to run.

If your browser doesn't have the plugin, or the plugin is disabled, the videos can't run.

Flash Player Help on Adobe's site includes download and installation instructions.

If Flash Player is installed but disabled, follow the link in step 4 of that same page to get instructions for enabling it in your browser.

On the instructions page, make sure you are following the instructions for Windows and not for Mac.

URL Name

quick-start-or-guided-tour-videos-dont-play

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