Online search cannot connect to the Internet

Problem

When attempting to perform an online search, you get the following error:

Citavi cannot establish a connection with the Citavi server. Please check your Internet connection or try again later.

Cause

Citavi cannot establish a connection with the Citavi server.

Solutions

Check the following items:

1. Do you use a proxy server?
   Especially if you are on a corporate or university network, you might not have a direct connection to the Internet, but instead connect through a proxy server. Ask your system administrator for the settings and enter them under Tools > Options > Search > Proxy settings . If you are on a home network, make sure you select the Do not use a proxy option.
2. Is your proxy compatible with HTTP 1.1?

   Your proxy server might not be compatible with the current version of the HTTP protocol. If you can't connect, under Tools > Options > Search > Proxy settings , try selecting the Compatibility mode for HTTP 1.0 proxies checkbox. Ask your system administrator if necessary.

3. Do you use a firewall or a VPN?
   If you or your VPN use a firewall, it might block access for Citavi. Check your firewall settings and make sure Citavi is allowed to connect, see manual .
   Also check if you have set the (university/company) network as public network on your computer and if the Windows firewall is set to allow Citavi to connect to the Internet from your private networks but not from a public network.
4. Do you use Internet security software?
   If you use Internet filtering software such as G-Data, it might use a content filter that prevents Citavi from connecting. Refer to your content filter's documentation to learn how to allow HTTP traffic from Citavi if it is not listed below.
   • Kaspersky Endpoint Security : Add Citavi as a trusted application. Open the main window. Switch to the Settings tab and select Anti-Virus protection in the left frame. In the right frame, in the Exclusions and trusted applications section, click the Settings button. In the Trusted Zone window, click the Trusted applications tab. Click the Add button. In the Path field enter %programfiles(x86)%\Citavi [version number]\bin\Citavi.exe
   • G-Data 's content filtering feature can prevent Citavi from downloading search results. In the G-Data AntiVirusKit click Options > Web/IM and then clear the Process Internet content (HTTP) checkbox.
   • Should your company use Symantec Endpoint Protection Manager , follow this step-by-step guide to create an application rule for the following file: C:\Program Files (x86)\Citavi [version number]\bin\Citavi.exe .